Terms and Conditions/Returns 


This website is operated by:
Robert May of Holloway Limited,
103 Seven Sisters Road,
London,
N7 7QP.
Tel: 020 7272 5225
Fax: 020 7272 4313
Email: sales@shopfittingsonline.co.uk
VAT Registration Number GB 229 9875 02
Company Registration 769381

Title
Ownership of the goods remains with Robert May of Holloway Limited until full payment has been received.

Intellectual Property
All material on this website is copyright, the graphics, text and design belong to Robert May of Holloway Limited. We will defend our intellectual property rights vigorously.

Business Sales
We are a business to business company supplying goods to businesses throughout the UK only.
We do not supply our products to private individuals except for use in their own business.

Delivery
We only deliver to the UK. Orders are subject to availability and will be dispatched as soon as possible.
Our standard carriage charges as calculated at the checkout are for delivery within a few days of ordering and to one address only.
We can additionally provide a next day delivery service to many parts of the UK. This is at extra cost to our standard charges. Please contact us for details.
Smaller, lighter items will be sent by post, larger items by carrier.

Details of charges.

Standard carriage charge for UK mainland excluding Isle of Wight and Scottish postcodes AB, IV, KW, PA, and PH
10% of order value. There is a minimum charge of £10.00.

Standard carriage charge to the Isle of Wight and Scottish postcodes AB, IV, KW, PA, and PH
10% of order value plus £15 surcharge. There is a minimum charge of £25.00.

Important Note:
For the majority of our products the carriage charges above will apply, however, for a few products which are bulky, heavy or require special handling, extra charges will apply, this will be noted on the product details and may require you to contact us prior to ordering.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
VAT will be charged on all orders including carriage charges at the prevailing rate.

Card Payment Security
We use CashFlows® (a trading name of Voice Commerce Limited) to process your payment. This is a processing system for secure online payments with PCI Level 1 certification.


 Return Policy 

We hope you will be 100% satisfied with your purchase from Robert May Shop Equipment.

Please contact our Customer Service Team on 0207 272 5225 who will advise you or email us at sales@robertmay.co.uk if you have any returns queries.

Our customer service opening hours are:


• 8:30 am to 5:00 pm Monday to Friday
• Saturdays, Sundays and Bank Holidays CLOSED

Return Information

In the event that you are not satisfied with any purchase from Robert May, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund. Goods arriving back after 14 days will incur a handling charge of 30% of the goods value. You must have a valid proof of purchase such as invoice or receipt.

PLEASE NOTE: Goods which are not in sellable condition will not be eligible for a refund.

Return shipping costs can only be refunded where we have sent the goods in error.

Exceptions to our 14 Day Returns Policy

 Some of our products are difficult to transport safely; others cannot be re-packed once opened or built, and a few are sent to you direct by our suppliers. Regretfully, in these instances, we are unable to accept returns under our 14 Day Returns Policy. These products include:

 

  • Acrylics Products
  • Fully Body or any Mannequins
  • Mirrors
  • Showcase & Counters
  • Jewellery Products

 

Item(s) We Have Sent In Error

We apologise if we have sent you any item(s) in error this does not happen often, please contact a member of our team on 0207 272  5225 / sales@robertmay.co.uk and we will resolve this immediately.

 How To Return

We recommend that you use a reputable courier Parcel Force (Post Office) for larger items and Royal Mail Special/Recorded Delivery for smaller items.

Please ensure your item(s) is sent using a tracked service, we cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

We can arrange for goods to be uplifted at the customers discretion by our nominated couriers and deduct the cost of carriage from any eligible refund. Please advise us if you wish to pursue this option. We will advise you of the exact cost when you contact us. Note that if the carrier company is unable to collect because premises is closed there will be extra costs for additional attempts. If the goods returned are not in the original packaging or are not brand new we make deductions at our sole discretion

You must include a proof of purchase such as a copy of our picking note or invoice so we know where the goods have come from when they arrive.

Faulty Goods

All goods come with a 12 month guarantee backed by the manufacturer. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:

For orders received under 30 days, we will offer a full refund or exchange the faulty item. 

For orders received over 30 days, but less than 12 months old please contact a member of our team on 0207 272 5225 / sales@robertmay.co.uk

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

Returns Department Address

Returns Department

Robert May

103 Seven Sisters Road

London

N7 7QP

 

***Please enclose a copy of your sales invoice or delivery note in your returns parcel so we can process your return**















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(C) 2019 Robert May of Holloway Limited, 103 Seven Sisters Road, Holloway, London, N7 7QP.
All Rights Reserved. Not to be reproduced without written consent.

VAT Registration Number GB 229 9875 02

Company Registration No 00769381